Privacy & Data Management 🔒
Your reptile care data stays private and secure. Control exactly how your information is stored, used, and protected.
Data Privacy Overview
Understanding how CrittrHavens protects your information.
Our Privacy Commitment
Your data is:
- Private by default - Only you can see your data
- Never sold - We don't sell information to third parties
- Encrypted - Protected with industry-standard encryption
- Yours to control - Export or delete anytime
- Minimal collection - We only collect what's needed
What We Collect
Essential data only:
- Account credentials (email, password)
- Pet care logs you create
- Photos you upload
- Subscription information
- App usage for improvements
Data Storage & Security
How we keep your reptile care data safe.
Storage Practices
Your data lives:
- In secure Supabase databases
- With encrypted connections
- Behind authentication walls
- With regular backups
- In SOC 2 compliant infrastructure
Security Measures
Protection includes:
- SSL/TLS encryption in transit
- Encrypted database storage
- Secure authentication tokens
- Regular security updates
- Isolated user data
Photo Privacy
Control your reptile photos and memories.
Photo Storage
How photos work:
- Uploaded securely to cloud storage
- Associated with your account only
- Favorites protected forever
- Non-favorites auto-cleanup after 90 days
- Original quality preserved
Photo Management
Your control:
- Mark favorites to keep forever
- Delete photos anytime
- Bulk management tools
- Download originals
- No public sharing without permission
Auto-Cleanup Policy
Storage optimization:
- 90-day retention for non-favorites
- Warning notifications before deletion
- Easy bulk favoriting
- Protects important memories
- Manages storage costs
Data Export Options
Take your data wherever you need.
Export Your Information
Get your data:
- Go to Settings > Data & Privacy
- Select Export Data
- Choose format (CSV or JSON)
- Include photos option
- Download complete archive
What's Exportable
Everything you've created:
- Reptile/amphibian profiles
- Care logs and feeding records
- Growth measurements
- Task schedules
- Inventory data
- Photo collections
Data Retention
How long we keep your information.
Active Accounts
While you're active:
- All data retained
- Photos follow 90-day rule
- Backups maintained
- History preserved
- No automatic deletions
Inactive Accounts
Extended inactivity:
- Data preserved for 1 year
- Email reminders sent
- Easy reactivation
- Then reviewed for removal
- Subscription-dependent
Account Deletion
Complete control over data removal.
Delete Everything
Permanent removal:
- Settings > Account
- Scroll to danger zone
- Delete Account button
- Confirm understanding
- All data permanently removed
What Gets Deleted
Everything goes:
- Account credentials
- All pet profiles
- Care history
- Photos and media
- Subscription records
- Cannot be recovered
Before Deleting
Remember to:
- Export important data
- Download favorite photos
- Save care logs
- Cancel subscriptions
- Consider alternatives
Third-Party Integrations
How we work with other services.
Services We Use
Trusted partners:
- Supabase: Database and authentication
- Stripe: Payment processing
- Google: OAuth sign-in
- Cloudflare: Performance and security
Data Sharing
What's shared:
- Minimum required for service
- Payment info to Stripe only
- No care data to third parties
- No photo sharing
- No selling of information
GDPR & Privacy Rights
Your rights regarding personal data.
Your Rights Include
Legal protections:
- Access: Request your data
- Correction: Fix incorrect information
- Deletion: Remove your data
- Portability: Export in standard format
- Objection: Opt-out of processing
Exercising Rights
To use rights:
- Contact support@crittrhavens.com
- Specify your request
- Verify your identity
- Receive response within 30 days
- Action taken as requested
Children's Privacy
Protecting younger users.
Age Requirements
Account policies:
- Must be 13+ to create account
- Or have parental consent
- No targeted collection from children
- Parental controls available
- Educational use supported
Cookies & Tracking
Minimal tracking for better experience.
What We Use
Essential only:
- Authentication cookies
- Session management
- Preference storage
- No advertising cookies
- No cross-site tracking
Managing Cookies
Your control:
- Browser settings control
- Clear anytime
- Required for app function
- No third-party cookies
- Transparent usage
Security Best Practices
Keep your account extra secure.
Password Security
Protect yourself:
- Use unique password
- Enable social login
- Don't share credentials
- Change if compromised
- Use password manager
Device Security
Stay safe:
- Sign out on shared devices
- Keep app updated
- Use device lock screen
- Enable app permissions carefully
- Monitor account activity
Data Breach Protocol
If the unexpected happens.
Our Response
If a breach occurs:
- Immediate investigation
- Affected users notified within 72 hours
- Clear explanation provided
- Remediation steps taken
- Support provided
Your Actions
If notified:
- Change password immediately
- Review account activity
- Monitor for unusual activity
- Contact support with concerns
- Follow provided guidance
Privacy Settings
Customize your privacy preferences.
Available Controls
Manage privacy:
- Photo visibility (private only currently)
- Data export frequency
- Deletion preferences
- Notification settings
- Account visibility
Contact for Privacy
Questions about your data?
Privacy Support
Get help with:
- Privacy questions
- Data requests
- Deletion requests
- Rights exercise
- Security concerns
Contact Methods
Reach our privacy team:
- Email: privacy@crittrhavens.com
- Support: In-app help
- Website: https://crittrhavens.com/privacy
Updates to Privacy
Stay informed about changes.
Policy Updates
When we update:
- Email notification sent
- In-app announcement
- 30-day notice for major changes
- Clear explanation of changes
- Option to export/delete
Trust & Transparency
Building trust through openness.
Our Promises
We commit to:
- Never sell your data
- Minimize data collection
- Maximum transparency
- User control priority
- Continuous security improvement
Next Steps
Learn more about CrittrHavens.
- Account Settings - Manage your profile
- App Preferences - Customize experience
- Support & Help - Get assistance
- Terms of Service - Available at crittrhavens.com/terms
Your privacy protected. Your data secure. Focus on what matters - caring for your reptiles and amphibians. 🛡️✨