Getting Help & Support 🤝

Subject: Cannot upload photos to bearded dragon profile

Account: myemail@example.com
Issue Category: Photo Upload Problems

Description:
I'm trying to upload photos to my bearded dragon "Spike's" profile, but the upload keeps failing. I've successfully uploaded photos to other pets before, so this seems specific to Spike's profile.

What I Expected:
Photos should upload and appear in Spike's photo gallery like they do for my other pets.

What Actually Happens:
1. I click "Add Photo" on Spike's profile
2. Select photo from my phone's camera roll
3. Upload progress bar starts
4. After about 10 seconds, I get error "Upload failed - please try again"
5. Photo doesn't appear in the gallery

Steps I've Tried:
- Tried 5 different photos (all under 5MB, JPEG format)
- Restarted the app
- Checked internet connection (strong WiFi)
- Successfully uploaded photo to my other pet "Luna" (works fine)

Environment:
- iPhone 12, iOS 16.4
- Using CrittrHavens through Safari browser
- Strong WiFi connection at home
- Account: Premium subscription

This is preventing me from documenting Spike's recent shed and growth progress.

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