Subscription Plans & Features 💳
Understand your subscription options and get the most out of CrittrHavens. From free features to Premium benefits - find the perfect plan for your pet care needs.
Plan Overview
Two great options to fit different needs and budgets.
Free Plan - Get Started at No Cost
Perfect for: New users, single pet owners, basic tracking needs
Core Features Included:
- Complete pet profile management
- Full care logging and tracking
- Task scheduling and reminders
- Basic inventory management
- Standard reporting features
- Photo storage with smart cleanup
- Mobile app access
- Email support
Storage & Limits:
- Unlimited pets and habitats
- Photo storage with 90-day cleanup of unused images
- Standard data export capabilities
- Community support resources
Premium Plan - Unlock Everything
Perfect for: Serious enthusiasts, multiple pets, professional breeders, detailed tracking
Everything in Free PLUS:
- Unlimited photo storage - never lose precious memories
- Advanced analytics - deeper insights into care patterns
- Priority support - faster response times and phone support
- Early access - try new features before everyone else
- Extended exports - comprehensive data export options
- Enhanced reporting - professional-grade veterinary reports
Premium-Only Features:
- No photo cleanup - keep every image forever
- Detailed trend analysis and growth charts
- Priority customer support queue
- Beta feature access
- Advanced report customization
Feature Comparison
Detailed breakdown of what's included in each plan.
Core Pet Management
| Feature | Free | Premium |
|---|---|---|
| Unlimited pets | ✅ | ✅ |
| Pet profiles & details | ✅ | ✅ |
| Haven & habitat management | ✅ | ✅ |
| Species & morph tracking | ✅ | ✅ |
| Custom pet fields | ✅ | ✅ |
Care Tracking & Logging
| Feature | Free | Premium |
|---|---|---|
| Care activity logging | ✅ | ✅ |
| Growth measurements | ✅ | ✅ |
| Health observations | ✅ | ✅ |
| Feeding schedules | ✅ | ✅ |
| Task management | ✅ | ✅ |
| Push notifications | ✅ | ✅ |
| Advanced trend analysis | ❌ | ✅ |
Photo & Media Management
| Feature | Free | Premium |
|---|---|---|
| Photo uploads | ✅ | ✅ |
| Photo organization | ✅ | ✅ |
| Favorites system | ✅ | ✅ |
| Photo integration with care logs | ✅ | ✅ |
| Storage limit | 90-day cleanup | Unlimited |
| Photo retention | Favorites preserved | All photos kept |
Inventory Management
| Feature | Free | Premium |
|---|---|---|
| Equipment tracking | ✅ | ✅ |
| Consumables management | ✅ | ✅ |
| Low stock alerts | ✅ | ✅ |
| Replacement scheduling | ✅ | ✅ |
| Usage analytics | ✅ | ✅ |
Reports & Analytics
| Feature | Free | Premium |
|---|---|---|
| Basic care reports | ✅ | ✅ |
| Veterinary report PDFs | ✅ | ✅ |
| Data export (CSV) | ✅ | ✅ |
| QR code generation | ✅ | ✅ |
| Advanced analytics | ❌ | ✅ |
| Detailed insights | ❌ | ✅ |
| Custom report fields | ❌ | ✅ |
Support & Access
| Feature | Free | Premium |
|---|---|---|
| Email support | ✅ | ✅ |
| Documentation access | ✅ | ✅ |
| Community resources | ✅ | ✅ |
| Response time | 24-48 hours | 12 hours |
| Phone support | ❌ | ✅ |
| Screen sharing | ❌ | ✅ |
| Early feature access | ❌ | ✅ |
Pricing & Billing
Simple, transparent pricing with no hidden fees.
Subscription Options
Monthly Plan:
- $9.99/month
- Cancel anytime
- Immediate access to all Premium features
- Perfect for trying Premium benefits
Annual Plan:
- $99.99/year (2 months free!)
- Save $20 compared to monthly
- Best value for long-term users
- Single yearly payment
Payment Methods
Accepted Payment Options:
- Major credit cards (Visa, MasterCard, American Express, Discover)
- Debit cards with credit processing
- Digital wallets (where available)
Payment Security:
- Secure processing through Stripe
- No card details stored on our servers
- PCI DSS compliant payment handling
- Automatic payment encryption
Billing Cycle
How billing works:
- Monthly: Charged on the same day each month
- Annual: Charged once per year on upgrade date
- Auto-renewal: Subscriptions renew automatically
- Grace period: 3-day grace period for failed payments
Billing notifications:
- Email receipts for all transactions
- Renewal reminders 7 days before billing
- Failed payment notifications with retry information
- Subscription change confirmations
Upgrading to Premium
Start enjoying Premium benefits in minutes.
Upgrade Process
From within CrittrHavens:
- Navigate to Settings → Account
- Find the Subscription section
- Click Upgrade to Premium
- Choose monthly or annual billing
- Enter payment information
- Complete secure checkout
Immediate benefits:
- Premium features activate instantly
- No waiting period or approval needed
- Access all Premium-only functionality
- Priority support queue placement
What Happens When You Upgrade
Instant changes:
- Photo cleanup policy disabled - all photos preserved
- Advanced analytics become available
- Priority support status activated
- Early access features unlocked
Data handling:
- All existing data remains exactly the same
- Photos already cleaned up cannot be recovered
- Future photos are preserved indefinitely
- No data migration or setup required
Trial Period
New Premium subscribers:
- 7-day free trial for first-time upgraders
- Full access to all Premium features during trial
- Cancel anytime during trial for no charge
- Billing begins after trial period ends
Trial limitations:
- One free trial per account
- Must provide valid payment method
- Auto-converts to paid subscription after trial
Managing Your Subscription
Full control over your subscription and billing.
Customer Portal Access
Managing subscriptions:
- Go to Settings → Account → Manage Subscription
- Access secure customer portal
- View billing history and upcoming charges
- Update payment methods
- Change billing cycles or cancel subscription
Portal features:
- Download invoices and receipts
- Update billing addresses
- Change payment methods
- View subscription status and renewal dates
- Access refund and cancellation options
Changing Plans
Upgrading/downgrading:
- Switch between monthly and annual anytime
- Changes take effect at next billing cycle
- Prorated billing for mid-cycle changes
- No fees for plan changes
Plan change timing:
- Upgrades: Immediate access to new features
- Downgrades: Features remain until renewal
- Billing adjustments calculated automatically
Payment Method Updates
Updating cards:
- Access customer portal through settings
- Navigate to payment methods section
- Add new payment method
- Set as primary for future billing
- Remove old or expired cards
Automatic retries:
- Failed payments retry automatically over 3 days
- Multiple retry attempts with different timing
- Email notifications for each retry attempt
- Account remains active during retry period
Cancellation & Refunds
Easy cancellation with no penalties or fees.
How to Cancel
Cancellation process:
- Access Settings → Account → Manage Subscription
- Navigate to customer portal
- Click Cancel Subscription
- Confirm cancellation (optional feedback)
- Receive email confirmation
Immediate effects:
- No future charges to your payment method
- Premium features remain until current period ends
- Account automatically converts to Free plan
- All data and pets remain completely intact
What Happens After Cancellation
During remaining billing period:
- Keep all Premium features until expiration
- Continue receiving priority support
- Maintain unlimited photo storage
- Access early features until period ends
After subscription expires:
- Account reverts to Free plan automatically
- Photo cleanup policy resumes (favorites preserved)
- Standard support response times
- Core features remain fully functional
Data Retention
Your data is safe:
- All pet profiles and care data remain intact
- Photos marked as favorites are never deleted
- Care logs and measurements preserved
- Inventory and task data remains available
Photo storage changes:
- New 90-day cleanup policy applies to future uploads
- Existing photos remain for 90 days after cancellation
- Mark important photos as favorites to preserve
- Consider downloading photos before cancellation
Refund Policy
Refund eligibility:
- Full refund within 30 days of first subscription
- Prorated refunds for annual subscriptions (case-by-case)
- No refunds for monthly subscriptions after 30 days
- Refunds processed within 5-7 business days
Refund process:
- Contact support within refund period
- Provide account email and reason for refund
- Support team reviews request
- Refund processed to original payment method
Resubscribing
Easy to come back anytime.
Returning to Premium
Resubscription benefits:
- Immediate restoration of Premium features
- All previous data remains intact
- Same account and settings preserved
- No setup or migration required
Reactivation process:
- Navigate to Settings → Account
- Click Upgrade to Premium
- Complete payment setup
- Instant access to Premium features
Data Recovery
What's restored:
- All pet and care data (always preserved)
- Favorite photos (never deleted)
- Recent photos within 90-day window
- Settings and customizations
What may be lost:
- Non-favorite photos older than 90 days
- Premium-specific reports generated during gap
- Early access features used previously
Troubleshooting Billing Issues
Common billing problems and solutions.
Payment Failed
Common causes:
- Expired or invalid credit card
- Insufficient funds or credit limit reached
- Bank declining international/online transactions
- Incorrect billing address information
Solutions:
- Update payment method in customer portal
- Contact your bank to approve the transaction
- Verify billing address matches bank records
- Try different payment method as alternative
Subscription Not Upgrading
If Premium features aren't available:
- Wait 5-10 minutes for changes to take effect
- Refresh your browser or restart the app
- Check payment confirmation email
- Log out and back in to refresh account status
- Contact support if issues persist
Billing Address Issues
International billing:
- Use billing address exactly as it appears on bank statements
- Include postal codes in correct format for your country
- Contact support for assistance with non-US billing
- Consider using PayPal if direct card billing fails
Duplicate Charges
If you see unexpected charges:
- Check if you have multiple accounts
- Verify family members didn't create subscriptions
- Look for subscription changes or upgrades
- Contact support with transaction details
Resolution:
- Support team investigates all billing disputes
- Duplicate charges refunded within 5-7 business days
- Account adjustments made to prevent future issues
Business & Multi-User Accounts
Special considerations for professional use.
Professional Features
Premium benefits for businesses:
- Unlimited pet tracking for large collections
- Professional veterinary reports
- Priority support for business continuity
- Enhanced data export for record keeping
Volume Discounts
For large operations:
- Custom pricing available for 25+ pets
- Multiple user access (planned feature)
- Enhanced reporting and analytics
- Dedicated account management
Contact us for:
- Custom implementation assistance
- Integration with existing systems
- Training for multiple users
- Service level agreements
Getting Help with Subscriptions
Support for all subscription-related questions.
Subscription Support
Common questions:
- Plan comparison and feature questions
- Billing and payment assistance
- Upgrade and cancellation help
- Refund and billing dispute resolution
Contact methods:
- Email support for billing questions
- Live chat for immediate assistance
- Phone support for Premium subscribers
- Customer portal for self-service
Priority Support
Premium subscriber benefits:
- Skip the support queue
- Faster response times (12 hours vs 24-48)
- Phone support for complex issues
- Screen sharing for technical problems
Account Recovery
Billing-related account issues:
- Payment method updates
- Subscription reactivation
- Billing history access
- Invoice and receipt requests
Ready to upgrade? Visit Settings → Account in CrittrHavens to explore Premium features and start your subscription. Questions about plans? Contact our support team for personalized guidance!